How to Fix DSTV Error Codes

No signal can be caused by bad weather or a problem with your satellite dish installation.

If your DStv signal is still missing after the storm has passed, contact us to check your cables and
connections and alignment of your dish and LNB.

Service is currently scrambled usually due to your Multichoice account not paid.

Pay your account, and if it is paid phone Multichoice to clear the error, or you can clear the error
yourself by dialling *120*68584# and following the prompts on your smartphone display.

Smartcard is not paired with the DStv decoder.

Phone Multichoice to link the smartcard to the decoder, or you can clear the error yourself by dialling
*120*68584# and following the prompts on your smartphone display.

Your decoder is in the process of activation.

The decoder has been disconnected for too long.

Validating your subscription status.

Validating your subscription status.

Smartcard is not paired with the DStv decoder.

Heartbeat is not received by the secondary DStv decoder.

An empty bouquet of channels was selected.

A restriction prohibits the user to watch these services.

A broadcasting limitation prevents the user from watching this channel in the wrong country.

The smartcard is faulty or inserted incorrectly.

Remove your smartcard and clean it with a soft dry cloth and reinsert it correctly. If this does not help take your decoder to your nearest Multichoice walk-in centre for resetting or exchange of
smartcard.

The smartcard is faulty or inserted incorrectly.

Remove your smartcard and clean it with a soft dry cloth and reinsert it correctly. If this does not help take your decoder to your nearest Multichoice walk-in centre for resetting or exchange of smartcard.

The parental PIN code has been blocked.

Phone Multichoice to reset.

Program map not available.

Contact DSTV Installer to assist resolving your problems.

Cannot read Smartcard. Clean Smartcard with a soft dry cloth and reinsert.

Smartcard has been removed or is inserted incorrectly.

Clean Smartcard with a soft dry cloth and reinsert.

DStv XtraView paired on the wrong home network, contact the MultiChoice call centre.

Channel is Parental Guidance (PG) blocked / no event information or TV guide data available.

Check the PG block restriction levels, check if the TV guide data is available or check if the PIN is
blocked.

PVR functionality has not been loaded on your account.

Products in the smartcard have expired and the symptom is a loss of Audio & Video (AV).

Reset your DStv decoder by switching it off and on at the mains.

Channel selected via remote control device does not exist.

Re-enter the channel number, check for the channel number in the DStv TV guide.

Select the channel from the All channels list.

The date code on the smartcard does not match the broadcast date on the channel.

Swap your DStv smartcard at the MultiChoice centre.

Timestamp in the smartcard is not synchronized with the channel playing. Contact MultiChoice call centre to fix smartcard.

If not a smartcard problem call TV + Video Doctor to check signal problem.

Smartcard number not authorized to retrieve and playback content from the DStv decoder’s hard drive.

Smartcard number not authorized to retrieve and playback content from the DStv decoder’s hard drive.

Flash memory is corrupt.

Decoder internal power supply is faulty. Replace your decoder.

Decoder is in standby mode.

Switch the decoder on by pressing the power button on the decoder remote control.

Any error is possible, but no signal is most likely.

Reset your decoder by disconnecting and reconnecting the mains power, and if this does not help.

Contact us to send an accredited installer to check your satellite dish installation

No PVR product added to DStv smartcard.

If the problem persists contact the MultiChoice call centre to send a special command to fix.